You create a service request here on the website, then you will receive an e-mail with the request to send your proof of purchase (by e-mail or fax). After receipt you will be contacted by us to discuss the shipping of your device.
As soon as we receive a package from you, you will be notified by e-mail. The packaging content (accessories) is checked by us and forwarded to you.
Your device will be checked and repaired by a technician (unless there is no breach of warranty). In this step, you will again receive an e-mail with a link under which you can view the images of your device.
We will check the device after the repair and make sure all your accessories are sent back to you.
Warranty general terms
iconBIT grants a warranty of 12 months (might be extended in accordance with local consumer protection law) for proper functioning of devices (excluding battery) in normal private use (not for commercial purposes) and under proper maintenance (please read products manuals for further information). Warranty terms apply to iconBIT devices bought as new only.
The warranty begins at the date of purchase which must be proven by the original proof of purchase if warranty service is required.
Clear defects of material or craftsmanship should be claimed not later than 14 days after date of purchase.
Apart from clear defects of material or craftsmanship warranty will not cover parts subject to tear, consumption or wear (e.g. batteries, wheels, brakes, etc.).
The warranty period for batteries is limited to 6 months. See product manuals for maintenance instructions. If used and maintained properly batteries will retain its capacity better (up to 80% after 6 months).
Warranty will not cover damages caused by:
unauthorized repair / alteration or installation of parts purchased from a third party
lack of care, use of unsuitable care agents, misuse or neglect
accident of any kind, rock impact, hail, water or other liquids, salt or other chemicals
Warranty service will not be provided in case of serial number or vehicle identification number (VIN) of the product is defaced or missing